Synthetic prototypeNo real people, businesses, allegations or customer identifiers.
PUBLIC CASEQB-2407Stable synthetic record
Reported unexpected billing · claimant allegationDisputed

Traveller reports quoted €50 and billed €140

The claimant says a table package was quoted in a booking message, but the final receipt included a higher minimum spend and service items that were not clearly disclosed.

Lumen LoungePragueInteraction 18 May 2026Updated 02 Jun 2026
How to read this pageQuibble verified identity, interaction and process. It did not determine who is telling the truth.
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Process checks

What Quibble verified

Identity verified

The claimant completed private identity verification. This does not prove the claim.

Visit verified

A receipt and dated booking record plausibly connect the claimant to the visit.

Evidence reviewed

A moderator reviewed relevance and redaction. Quibble did not determine truth.

Response received

The venue supplied a substantive response and counter-evidence.

Two-sided record

What each party says

C
Claimant positionIdentity kept private
I confirmed the package price in writing before arrival. The final bill was €140. I asked staff to honour the written quote and supplied the booking message, menu photograph and receipt.
Requested remedyRefund the disputed difference and publish current package terms.
LL
Lumen Lounge responseSubject response · verified representative
Lumen Lounge says the photographed menu was from an earlier promotion and that an updated minimum-spend policy was explained at entry. The venue supplied a dated policy sheet and offered a €30 service credit.
View subject record →
Private evidence vault

Public evidence summary

Raw files, private identifiers and unrelated third-party details are not exposed.

01
Booking message

Redacted screenshot showing the quoted package price and date.

Reviewed
02
Itemised receipt

Synthetic receipt showing the final total and disputed charges.

Reviewed
03
Venue policy

Counter-evidence submitted by the venue with a disputed effective date.

Reviewed
PACKAGE€50
FINAL TOTAL€140
Moderator-approved synthetic exhibit

Important details visible. Personal details removed.

This derivative demonstrates how useful proof can be shared without publishing phone numbers, signatures, payment credentials or raw metadata.

Durable context

Case history

  1. 1
    Case submitted

    Identity and visit checks completed.

  2. 2
    Venue notified

    Proposed public wording and evidence summary sent.

  3. 3
    Response received

    Venue disputed the menu date and supplied a policy sheet.

  4. 4
    Published as disputed

    Both positions published with equal prominence.

  5. 5
    Resolution offer added

    €30 service credit offered; claimant has not accepted.