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PUBLIC CASEQB-2312Stable synthetic record
Pricing clarification · claimant allegationResolved

Booking deposit terms clarified after customer complaint

A deposit disagreement was resolved after the venue refunded the amount and updated its written booking confirmation.

Lumen LoungePragueInteraction 12 Feb 2026Updated 04 Mar 2026
✓
Verified resolution

Full refund issued. Venue confirmation template updated on 04 Mar 2026.

The resolution is placed above the original report; the audit history remains available to authorised reviewers.

How to read this pageQuibble verified identity, interaction and process. It did not determine who is telling the truth.
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Process checks

What Quibble verified

Identity verified

The claimant completed private identity verification.

Visit verified

Booking and payment records connect the parties.

Resolved

Both parties confirmed the refund and wording update.

Two-sided record

What each party says

C
Claimant positionIdentity kept private
The cancellation deadline was not included in my confirmation message, so I asked for the deposit back.
Requested remedyRefund and clearer booking terms.
LL
Lumen Lounge responseSubject response · verified representative
The venue acknowledged that the deadline was omitted from the confirmation template and issued a refund.
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Private evidence vault

Public evidence summary

Raw files, private identifiers and unrelated third-party details are not exposed.

01
Booking confirmation

Redacted synthetic confirmation without the deadline.

Reviewed
02
Refund receipt

Synthetic payment reversal record.

Reviewed
PACKAGE€50
FINAL TOTAL€140
Moderator-approved synthetic exhibit

Important details visible. Personal details removed.

This derivative demonstrates how useful proof can be shared without publishing phone numbers, signatures, payment credentials or raw metadata.

Durable context

Case history

  1. 1
    Case submitted

    Booking and deposit checked.

  2. 2
    Venue responded

    Omission acknowledged.

  3. 3
    Refund issued

    Claimant confirmed receipt.

  4. 4
    Resolved

    Updated template supplied by venue.